Customer Experience Agent At Noida International Airport

Customer Experience Agent

CCO Function - Hospitality

About Us

Noida International Airport is the upcoming greenfield airport at Jewar, which will enhance connectivity to and from Delhi NCR, Noida and Western UP. NIA, a confluence of Swiss efficiency and Indian hospitality, is envisioned to become India’s leading airport in terms of customer-service, outstanding efficiency, digital services and commitment to the minimal environmental impact. NIA will provide a modern and seamless passenger experience as well as a broad range of commercial offerings for families with children, elderly travelers as well as the travelling business community.

The airport is being developed by Yamuna International Airport Private Limited (YIAPL), a 100% subsidiary of Zurich Airport International AG, in close partnership with Government of Uttar Pradesh and Government of India.

As a diversified business and a listed company, Flughafen Zürich AG operates Switzerland’s most important transport and meeting hub – Zurich Airport. Flughafen Zürich AG has around 1,700 employees across four business areas. The company focuses on its core activities: national and international airport operator, operation of the commercial centres in the landside and airside areas, as well as management and further development of real estate at the Zurich location. As its fourth strategic pillar, Flughafen Zurich AG, manages through its international subsidiary, Zurich Airport International AG (ZAIA) airport concessions in Latin America and Asia.

Job Description

· Customer Assistance: Greet and assist passengers during the check-in process, boarding, and baggage handling. Provide accurate information regarding flight schedules, airport services, and amenities.

· Problem Resolution: Address passenger inquiries, complaints, and requests efficiently, ensuring prompt resolution to enhance customer satisfaction.

· Flight Monitoring: Keep track of real-time flight information and communicate updates to passengers regarding gate changes.

· Safety and Compliance: Adhere to airport security protocols and regulations. Ensure compliance with health and safety standards to maintain a secure environment.

· Documentation: Maintain accurate records of customer interactions, transactions, and any incidents, following airport guidelines.

· Collaboration: Work closely with airline staff, security personnel, and other airport departments to facilitate seamless operations and enhance the passenger experience.

· High Grooming Standards: Maintain and upkeep high personal hygiene & grooming standards whilst at workplace.

· Cleanliness & Maintenance Reporting: Ensure work areas are being maintained well and any deviations are reported promptly to housekeeping & maintenance teams deputed at the airport.

· Digi Yatra: Display understanding of Digi Yatra services at the airport whilst passengers are at the airport. Assist passengers to help enrol and use this facility seamlessly, to ease their travel experience.

· Info Desk Assistance: Provide requisite information and aid to passengers by promptly making eye contact and walking to them, who seem to need assistance. Ensure information related to passenger journey like flights, gates, amenities, etc are well known. Further, be equipped with know-how of booking passenger flights & ground transportation to their next destination.

· Self-Baggage Drop: Ensure complete awareness to the process of self-baggage dropping facility at the airport. Assist passengers to help print their baggage tags and then further guide them towards automated baggage drop counters.

Job Requirement

· Bachelors in Hotel Management / Cabin Crew Experience or Training / Graduation / Post Graduation degree from a recognized university.

· Minimum 1 year of experience in a reputed Airline, Hotel or Airport organisation.

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Life at Noida International Airport

Who we are

Equal Opportunity Workplace

We believe that every individual deserves an equal opportunity to showcase their skills and talents. We are proud to be an equal opportunity workplace and abide by anti-discrimination law. We are committed towards providing opportunities for everyone regardless of their race, colour, ancestry, religion, sex, national origin, age, citizenship, marital status and gender identity.

Why Noida International Airport

Noida International Airport, a confluence of Swiss efficiency and Indian hospitality, is envisioned to become India’s leading airport in terms of customer-service, outstanding efficiency, digital services and commitment to minimal environmental impact. We offer a dynamic and exciting work environment with tremendous opportunities for personal and professional growth. As a prospective employee, you will have the chance to work with a diverse group of talented and passionate individuals who are dedicated to making a difference in the world. Moreover, we are located in a thriving city with a rich cultural heritage and a vibrant community, making it an ideal place to live and work. Join us at Noida International Airport and be part of a team that is shaping the future of aviation.

Culture

We have a strong culture that is built on our core values of integrity, teamwork, excellence, and respect. We believe in fostering an environment where employees are empowered to be their best selves, and where everyone is treated with dignity and respect. We promote a collaborative and inclusive work culture, where teamwork is highly valued, and employees are encouraged to share their ideas and perspectives. We strive for excellence in everything we do, and we are committed to continuous improvement and innovation. At the same time, we uphold the highest standards of integrity, honesty, and ethical behaviour, both in our interactions with each other and with our partners

Equal Opportunity Workplace

Why Noida International Airport

Culture

Equal Opportunity Workplace

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